Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist - REMOTE.

Key Responsibilities:

• Provide technical support and facilitate troubleshooting of customer issues
• Document all customer, vendor, and shipper interactions while achieving Key Performance Indicators
• Handle customer complaints and develop strong customer relationships through effective communication

Required Qualifications:

• High school diploma or GED
• 1+ years of customer support experience, preferably in a call center environment
• Reliable internet connectivity
• Ability to handle stressful situations with a professional demeanor
• Flexibility with scheduling based on business needs