Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Own, troubleshoot, and solve complex technical issues for corporate customers
• Collaborate with cross-team resources to resolve escalated problems and improve support delivery
• Create and maintain technical documentation and knowledge base articles for customer education

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years of relevant experience, or 5+ years of relevant experience
• Ability to meet security screening requirements, including citizenship verification
• Advanced troubleshooting skills and experience in software support or IT consulting
• Familiarity with Office, SharePoint Server, and cloud services like Office 365 and Azure
• Solid understanding of client/server and networking fundamentals