Vice President of Customer Success

Job Summary

A company is looking for a Vice President of Customer Success.

Key Responsibilities

• Lead and scale a Customer Success team across global markets
• Own customer outcomes to drive renewals, expansions, and advocacy
• Oversee seamless transitions from contract signature to implementation

Required Qualifications

• 10+ years of SaaS post-sale leadership experience
• Experience managing and scaling Customer Success teams
• Expertise in global customer relationships across diverse cultures
• Proven record of driving upsell, cross-sell, and churn reduction
• Strong ability to synthesize Voice of Customer insights for operational improvements