Customer Support Agent

Job Summary

A company is looking for a Customer Support Agent to ensure customer satisfaction and success.

Key Responsibilities

• Respond to customer inquiries through calls, emails, and chats while providing timely and accurate assistance
• Troubleshoot technical issues and guide customers through troubleshooting steps
• Maintain detailed records of customer interactions and collaborate with other departments to manage complex issues

Required Qualifications

• High school diploma or equivalent required
• Prior experience in a remote work environment preferred
• Experience using SaaS applications and CRM tools
• Flexibility to work shift-based schedules, including evening hours
• Proficiency in Microsoft Office Suite and ability to quickly learn internal systems