Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist who will manage and assess customer concerns in a fast-paced environment.

Key Responsibilities

• Identify, manage, and assess customer concerns promptly
• Manage multiple email inboxes and redirect inquiries as needed
• Work closely with the refund team to resolve disputes and update client accounts

Required Qualifications

• Proven work experience with 2+ years in customer success
• Track record of increasing brand likeness through targeted activities
• Ability to work in a fast-paced environment and manage time effectively
• Strong interpersonal skills to connect with clients
• Real estate knowledge is a plus but not required