Client Success Representative

Job Summary

A company is looking for a Client Success Representative (Temp Position).

Key Responsibilities

• Serve as the escalated point of contact for client inquiries regarding background screening programs and account workflow
• Perform report research and analysis, ensuring timely delivery and adherence to Service Level Agreements
• Provide leadership support to Client Success Representatives and participate in client-specific training

Required Qualifications

• 3-5 years of client relations experience with a dedicated book of clients
• Background screening and/or pre-employment screening experience preferred
• High School Diploma or GED required; secondary education strongly preferred
• Proficiency in Microsoft Office required; Salesforce experience is a plus
• Self-motivated, proactive, and client-focused