Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative to provide technical support to customers remotely.

Key Responsibilities

• Respond to and resolve support inquiries, including technical issues and billing inquiries
• Update the knowledge base and conduct training sessions for new customers
• Report customer feedback and new feature requests to relevant teams

Required Qualifications

• Experience in Customer Support within a SaaS company is an asset
• Tech-savvy with the ability to learn complex software applications quickly
• Self-motivated and able to work independently and collaboratively
• A degree or diploma related to the role is considered an asset
• Willingness to participate in ongoing education and training for the role