Senior Advocacy Coordinator

Job Summary

A company is looking for a Work at Home Sr. Advocacy Coordinator in Small Business Banking.

Key Responsibilities

• Provide exceptional customer service through first call resolution and relationship building
• Utilize various tools to develop in-depth knowledge of Small Business products and services
• Adapt to enhancements and changes aimed at improving customer experience

Required Qualifications

• High School Diploma, GED, or equivalent certification
• At least 3 years of customer service or call center experience
• At least 1 year of experience with Microsoft Office or G Suite
• Experience in the financial industry is preferred
• Banking call center experience is a plus