Technical Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (Remote).

Key Responsibilities

• Respond to customer inquiries via various channels with professionalism and empathy
• Troubleshoot technical issues and guide customers through resolution steps
• Manage and prioritize work from call and ticket queues, ensuring accurate documentation

Qualifications & Skills

• 1-2 years of experience in a technical customer support or help desk role
• Experience using support platforms such as Jira and Intercom
• Ability to multitask in a fast-paced environment
• Availability to work flexible schedules, including non-traditional hours
• Experience handling inquiries across multiple channels