Customer Care Coordinator

Job Summary

A company is looking for a Customer Care Coordinator.

Key Responsibilities

• Manage customer accounts, including setting up new accounts and maintaining existing files
• Process orders, monitor supply usage, and handle customer complaints
• Initiate and conduct follow-up calls with patients to ensure proper management of pumps and supplies

Required Qualifications

• Associates degree (AA) in a related field or equivalent combination of education and experience
• Previous work experience with Negative Pressure Wound Therapy preferred
• Ability to perform essential duties satisfactorily
• Knowledge of Medicare DME Guidelines is a plus