Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive customer adoption and satisfaction post-sale.

Key Responsibilities

• Proactively manage customer success and retention
• Develop and execute onboarding plans in alignment with customer expectations
• Collaborate with various business functions to ensure client success and drive growth

Required Qualifications

• 3+ years of experience in an Account Management or Customer Success role
• B2B sales experience, preferably in SaaS
• Proven track record of achieving renewals
• Experience in the SaaS/Cloud space is a plus
• Strong network within the Salesforce ecosystem is beneficial