Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance client relationships and drive product adoption.

Key Responsibilities

• Develop deep understanding of key account needs and act as a trusted advisor
• Lead quarterly business reviews to showcase ROI and drive feature adoption
• Identify upsell opportunities and collaborate with sales to grow accounts

Required Qualifications

• Experience with SaaS products and proficiency in Microsoft Office
• Solid experience with CRM software (e.g., Salesforce, Zoho CRM)
• Proven ability to grow accounts and negotiate with stakeholders
• Ability to travel 5% of the time if needed
• Independent problem-solver with strong organizational skills