Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success to oversee team development and operational workflows.

Key Responsibilities:

• Manage team performance, metrics, and professional development
• Analyze customer usage data and identify process efficiencies
• Guide customers on best practices for product usage and resolve escalated issues

Required Qualifications:

• 2+ years of project management or customer/account success experience
• Bachelor's degree in Business, Communications, Information Systems, or related field preferred
• Prior experience with CRM tools, particularly Salesforce
• Strong proficiency in Microsoft Excel for data analysis
• Experience in team management and performance tracking