Remote Support Technician

Job Summary

A company is looking for a Remote Support Technician.

Key Responsibilities:

• Receive and diagnose customer issues through various communication channels
• Troubleshoot Point-of-Sale systems, networking issues, and Windows 11 Operating Systems
• Maintain high-touch communication with customers regarding ticket progress and service updates

Required Qualifications:

• Proven experience in a Customer Service or Technical Support role within a 24/7 Call/Contact Center
• Strong ability to research and troubleshoot technology problems
• Experience prioritizing and managing multiple tasks effectively
• Ability to adapt to changing procedures and technologies
• Successful completion of a background check, drug screening, and technical interview