Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist who can handle complex financial and equity-related inquiries while delivering exceptional customer experiences.

Key Responsibilities

• Effectively resolve customer inquiries via email, phone, and chat
• Create personalized responses for various customer requests
• Triage incoming requests and identify trends in customer issues

Required Qualifications

• 2+ years of experience in customer support
• Confidence in handling financial issues and equity-related inquiries
• Ability to communicate technical issues in a user-friendly manner
• Passion for delivering a positive customer experience
• Empathy and tact when dealing with customer issues under pressure