Customer Support Specialist (Dutch speaking)

About Jobgether:

Jobgether is a Talent Matching Platform that collaborates with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our partner companies is currently looking for a Customer Support Specialist (Dutch speaking) in Belgium.

Are you passionate about helping others and turning every interaction into a positive experience? As a Customer Support Specialist, you will be the first point of contact for users, providing clear, empathetic, and solution-oriented support. You’ll guide both customers and service providers throughout their journey, ensuring a smooth onboarding process and a seamless daily experience on the platform. This role is ideal for someone who thrives in a dynamic environment, enjoys problem-solving, and is committed to creating meaningful connections. If you're a proactive communicator who enjoys working in a people-centered team, we’d love to hear from you.

Accountabilities:

• Respond promptly to user inquiries via email and phone, offering effective solutions and guidance.
• Support service providers in optimizing their profiles and increasing their visibility.
• Manage key operational processes such as cancellations, payments, profile validation, and moderation.
• Assist new users with onboarding and ensure a seamless experience.
• Gather user feedback and share it internally to drive product improvements.
• Contribute ideas to continuously enhance the user experience.

• Native-level proficiency in Dutch (spoken and written).
• Strong interpersonal and communication skills, with a friendly and empathetic tone.
• Proactive mindset and a hands-on “let’s do this” attitude.
• Good command of English for internal collaboration.
• Preferably experience in customer service or community management.
• French is a plus.

• A key role in a dynamic and mission-driven team
• The opportunity to make real impact in a fast-growing scale-up
• Transparent and open company culture
• Regular team activities: happy hours, Friday Learnings, and team building events
• Competitive salary with performance-based bonus
• Health insurance via Alan
• Two birthdays per year: your actual birthday and your Ring Twice anniversary
• Your very own fish in our office aquarium

Jobgether Application Process Disclaimer

This job listing is published on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-driven 3-step screening process, where we automatically select the top 5 candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. If needed, our team will also perform a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based on qualifications and relevance to the position. Only the best-matched candidates will be selected for the next round.

• If you are among the top 5 candidates, you will hear back from us within 7 days.
• If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we can consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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