IT Service Desk Technician

Job Summary

A company is looking for an IT Service Desk Technician to provide technical support and customer assistance for mobile applications.

Key Responsibilities

• Provide Tier I and II support for various IT service offerings
• Resolve incoming support tickets efficiently and escalate when necessary
• Document issues and communicate updates to users regarding ticket status

Required Qualifications

• Experience in service desk support
• Strong customer service experience
• Proficiency in logging tickets and data entry
• Familiarity with mobile iOS and Android support
• Contract employment type with a focus on remote work