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Technical Support Specialist II

6/13/2025

Remote

Job Summary

A company is looking for a Technical Solutions Specialist II.

Key Responsibilities
  • Provide expert technical solutions for advanced assay and instrument-related issues via telecommunications and other technologies
  • Lead troubleshooting management on multiple product platforms and communicate effectively with customers
  • Perform case management activities and ensure compliance with regulatory requirements while maintaining customer satisfaction
Required Qualifications
  • Degree or certification in Medical Technology, Medical Laboratory Science, Information Systems, Engineering, or a BS in a STEM field with 2 years of related experience
  • Minimum 2 years of experience as a Technical Support Specialist I or Field Engineer
  • Strong technical skills related to product technology and disease processes
  • Ability to work flexible hours, including weekends and holidays
  • Proficient in computer skills, particularly with MS Office, and capable of quickly learning new systems

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