Bilingual Care Coordinator

Job Summary

A company is looking for a Care Coordinator - Bilingual (Spanish-speaking).

Key Responsibilities

• Create and complete accurate referrals and applications in a customer relationship management platform
• Resolve patient inquiries regarding their journey status and provide follow-up communication
• Steward patient accounts from initial contact through final approval or denial

Required Qualifications, Training, and Education

• Bilingual in Spanish
• High School education required; 2-4 years of related customer-facing experience preferred
• Strong experience with Microsoft Products and video conferencing tools
• Ability to type a minimum of 40 WPM and transcribe accurate notes during calls
• Knowledge of insurance billing methods and general pharmacy operations is a plus