Loss Mitigation Liaison

Job Summary

A company is looking for a Loss Mitigation Liaison I.

Key Responsibilities

• Act as the Single Point of Contact (SPOC) for mortgage loan borrowers throughout the loss mitigation process
• Answer consumer inquiries regarding their accounts and document interactions in the mortgage servicing system
• Communicate loss mitigation options and foreclosure processes, ensuring compliance with relevant laws and regulations

Required Qualifications

• A combined 4 years of higher education and/or work experience, including at least 1 year in collections or customer service
• Ability to communicate effectively and professionally over the phone
• Proficiency with word processing and spreadsheet software
• Excellent communication and customer service skills