Member Support Specialist

Job Summary

A company is looking for a Member Support Specialist to assist users with their concerns and issues.

Key Responsibilities

• Respond to user issues and concerns using a ticketing system
• Identify and report feature bugs or concerns to relevant teams
• Manage high volumes of incoming tickets while ensuring customer satisfaction

Required Qualifications

• Proven customer support experience or experience as a client service representative
• Completed high school education
• Ability to adapt to different customer personalities and needs
• Strong sense of ownership and responsibility
• Interest or experience in chess