Senior Customer Success Manager

Job Summary

A company is looking for a Sr. Customer Success Manager to lead customer relationships and ensure successful product adoption.

Key Responsibilities

• Establish and maintain relationships with customers to understand their needs and objectives
• Collaborate with customers to create and implement a customer success plan, tracking progress towards goals
• Coordinate with internal teams to manage the customer lifecycle and drive renewal and expansion opportunities

Required Qualifications

• Bachelor's degree in Business, Engineering, Technology, or related field
• 5+ years of experience in a customer-focused role within an enterprise technology company, preferably in security technologies
• Strong technical knowledge of information security software; presales experience is a plus
• Understanding of customer success principles and the customer lifecycle
• Experience with customer relationship development and a passion for customer success