Digital Customer Success Manager

Job Summary

A company is looking for a Digital Customer Success Manager.

Key Responsibilities

• Manage a high-volume portfolio of 500-600 customers through automated and digital engagement strategies
• Leverage analytics and customer feedback to identify trends and improve digital engagement initiatives
• Collaborate with internal teams to ensure customer needs are met and to drive product adoption

Required Qualifications

• Experience managing a large-scale book of business through digital engagement strategies
• Comfort in analyzing customer health metrics and engagement data
• Experience working cross-functionally with Sales, Renewals, Product, and Support teams
• Technical aptitude to articulate product features and educate customers
• Understanding of digital touch models and automation strategies