Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative I to provide exceptional customer service and support.

Key Responsibilities

• Listen attentively to customers and address their concerns with courtesy and patience
• Troubleshoot issues and provide personalized solutions to customers
• Build and maintain customer relationships to earn loyalty and trust

Required Qualifications

• One or more years of experience in customer contact handling preferred
• Proficiency with technology as a resource for problem-solving
• Ability to meet KPIs, metrics, and goals
• Working knowledge of Microsoft Office
• Flexibility to work any assigned shift and overtime as needed