Remote Customer Service Supervisor

Job Summary

A company is looking for a Supervisor Customer Service.

Key Responsibilities

• Lead, motivate, and coordinate a remote team of CSRs across multiple time zones
• Manage virtual communication channels to ensure timely and professional responses
• Serve as the escalation point for sensitive or unresolved patient service issues

Qualifications & Requirements

• High School Diploma or GED (Associate's or Bachelor's degree preferred)
• 3+ years in healthcare customer service, with 1+ years in a team lead or supervisory role
• Comfortable managing remote staff and digital tools like Zoom, Teams, or Slack
• Familiarity with EHR systems and CRM platforms
• Deep understanding of HIPAA, patient data protocols, and remote work best practices