Call Center Operator

Job Summary

A company is looking for a Hospital Call Center Operator.

Key Responsibilities

• Answer calls and provide general information for multiple clinical departments
• Interpret referral shells and manage appointment scheduling, including cancellations and rescheduling
• Serve as a central communication link between the organization, patients, and the public

Required Qualifications

• High school diploma or equivalent required
• Three years of customer service experience in a multi-tasking environment, preferably in a call center
• Ability to work effectively in a fast-paced team environment
• Experience managing difficult and emotional situations while maintaining calmness
• Strong keyboarding and computer skills