Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to process inbound calls for their Customer Success team.

Key Responsibilities

• Answer a high volume of inbound support calls from consumers regarding their active applications
• Provide excellent customer support through online chat communications
• Accurately document and present information about products and services during calls to onboard new customers

Required Qualifications

• High School degree or equivalent; some college preferred
• 1-2 years of experience in a high-volume call center environment
• 1-2 years of relevant sales experience
• Computer proficiency with a minimum typing speed of 35wpm
• Bilingual in Spanish is a plus