North Carolina Licensed Services Coordinator

Job Summary

A company is looking for a Member and Recipient Services Coordinator to provide customer service and support for a call center.

Key Responsibilities

• Receive and respond to calls from members and community stakeholders, providing information about services and processes
• Assist with consumer scheduling and follow-up to ensure access to care and services
• Document call activities and consumer information in the electronic health record (EHR)

Required Qualifications

• Bachelor's degree in Human Services or a related field
• Four years of experience in a community or governmental program delivering mental health support services
• Knowledge of local human services agencies and community resources
• Ability to operate computer equipment and utilize software for call center tracking
• Experience in a fast-paced, high-stress environment