Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative, Remote DFW Area.

Key Responsibilities

• Answers telephones, responds to complex customer questions, and forwards calls as necessary
• Researches customer inquiries and provides prompt responses
• Records calls, processes requests, and updates account history with inquiry results

Required Qualifications

• High school diploma or G.E.D
• One or more years of customer service or telephone experience
• Experience with organizational functions and personnel
• Experience with fax machines, computer software, and telephone technology
• Experience with and proficiency in help desk software