Senior Customer Support Manager

Job Summary

A company is looking for a Sr Customer Support Operations Manager to lead and optimize support operations.

Key Responsibilities

• Guide team members and ensure they possess the necessary technical and product knowledge to address customer issues
• Collaborate with cross-functional teams to identify and resolve systemic issues affecting customer support
• Develop and manage the support operations plan while analyzing data to identify trends and opportunities for improvement

Required Qualifications

• Experience in customer support or operations management
• Experience in resolving customer issues and providing leadership to a global team
• Experience with software, technology, or business applications
• US resident or green card holder for supporting US Gov Cloud customers