Field Services Manager

Job Summary

A company is looking for a Field Services Manager to lead a team of programmers in resolving high-complexity software issues.

Key Responsibilities

• Lead and develop a team focused on resolving escalated software issues
• Establish best practices for case handling and documentation to ensure a high-quality customer experience
• Partner with Product, Engineering, and Support teams to identify root causes and implement improvements

Required Qualifications

• 5+ years of experience in software support or technical operations, with 2+ years in a management role
• Strong software troubleshooting skills, including log analysis
• Experience leading teams through organizational changes
• Familiarity with ticketing systems like Salesforce or Jira
• Experience in fintech, SaaS, or enterprise software environments is a plus