Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support to members and handle inquiries in a remote setting.

Key Responsibilities

• Handle inquiries and document all incoming contacts to determine their nature
• Initiate contact with relevant health plan personnel to obtain necessary information
• Evaluate data to resolve complaints and coordinate service recovery as needed

Required Qualifications

• Call center experience required
• Health insurance experience highly preferred
• High School diploma or equivalent is required
• Two years of customer service experience preferred
• Minimum typing speed of 30 words per minute