Customer Service Operations Analyst

Job Summary

A company is looking for a Customer Service Operations Analyst.

Key Responsibilities

• Perform high-level analysis of trends and complete ad hoc reports on contact center performance
• Integrate and ensure accuracy of data from multiple sources while updating as necessary
• Prepare employee schedules and provide staffing forecasts based on business assumptions

Required Qualifications

• Bachelor's degree or equivalent experience in a related field
• 1-3 years of experience in a relevant role
• Strong computer skills, particularly in Microsoft Excel
• Ability to acquire data from diverse sources for problem-solving
• Candidate must reside within Wisconsin for this remote position