Advanced Technical Support Specialist

Job Summary

A company is looking for an Advanced Technical Support Specialist.

Key Responsibilities

• Respond to customer cases and ensure timely resolution of complex issues
• Research and document difficult configuration and product defect issues
• Act as a mentor to team members and create knowledge-sharing initiatives

Required Qualifications

• Bachelor's degree in computer science, information systems, or equivalent experience
• Minimum of 5 years' experience in a technical customer support role, preferably with enterprise SaaS solutions
• Experience leading major Enterprise incidents and managing escalations
• Ability to communicate technical information effectively with various stakeholders
• Commitment to valuing diversity and contributing to an inclusive work environment