Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, US FedCiv.

Key Responsibilities

• Expand the adoption of First Alert while driving successful customer outcomes
• Design and implement programs that integrate First Alert into customer workflows
• Maintain relationships through briefings, demonstrations, training, and success plans

Required Qualifications

• Bachelor's degree or equivalent relevant experience and 5-8 years in customer success/account management
• Experience supporting public sector organizations, especially Federal Civilian agencies
• Knowledge of publicly available information and real-time alerting needs for public sector
• Ability to execute independently on multiple projects and deadlines