Customer Partnership Consultant

Job Summary

A company is looking for a Customer Partnership Consultant to support customer success and engagement with their SaaS platform.

Key Responsibilities

• Act as the primary contact for assigned customer accounts, promoting adoption and satisfaction
• Facilitate customer renewal processes and maintain accurate records in Dynamics CRM
• Collaborate with internal teams to resolve customer issues and contribute to process improvements

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience
• 2+ years in a customer-facing or administrative role, preferably in a SaaS or service-based environment
• Basic understanding of CRM tools and Microsoft Office Suite
• Willingness to learn and work collaboratively
• Comfortable presenting information in a professional manner