Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Value Realization.

Key Responsibilities

• Drive customer value through outreach and success check-ins, ensuring optimal use of key software modules
• Manage customer momentum by analyzing usage data and coordinating solutions during adoption dips
• Serve as a product expert, guiding customers on best practices and resolving issues related to pricing and churn

Required Qualifications

• 2-5 years of experience in SaaS Success, Inside Sales, or customer growth roles
• Proactive mindset with experience in cold outreach and converting conversations into outcomes
• Familiarity with CRM/reporting tools such as Salesforce, Gainsight, or HubSpot
• Strong belief in cross-functional teamwork with Sales, Product, Support, and Marketing
• Bachelor's degree required; bonus for experience in SaaS onboarding or retention campaigns