Customer Success Manager

Job Summary

A company is looking for an SMB Customer Success Manager to oversee the customer journey for small to mid-sized healthcare systems.

Key Responsibilities

• Manage a portfolio of small- to mid-sized healthcare clients as their main point of contact
• Lead onboarding and drive adoption of the platform by educating end users on best practices
• Proactively monitor account health, manage renewals, and coordinate with internal teams to resolve issues

Required Qualifications

• 3+ years of experience in Enterprise/Group Customer Success or Account Management, preferably in SaaS
• Experience working with SMB clients in a high-volume, tech-enabled CSM environment
• Familiarity with healthcare workflows or healthcare technology
• Highly organized and able to manage multiple customers and priorities simultaneously
• Comfortable working with CRM tools and Engineering tools