Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative to engage with existing client accounts and enhance customer relationships.

Key Responsibilities

• Proactively engage with existing client accounts to build and improve relationships
• Anticipate client needs and take steps to reduce customer churn
• Serve as the key contact for clients post-sale for general needs and questions

Qualifications

• Experience in customer care or support is required
• Experience in sales, marketing, or customer care in B2B software environments is highly desirable
• BS/BA degree in a related field is desirable
• Experience with SaaS products is advantageous
• Experience working with CRM platforms (e.g., Salesforce) is advantageous