Job Summary
A company is looking for a Customer Success Manager I (Remote) in Clinical Solutions.
Key Responsibilities
- Build and maintain strong, trusted relationships with customers to support their long-term success
- Function as a key post-sales contact, supporting customers through onboarding, adoption, and early growth
- Collaborate with cross-functional teams to ensure customer needs are communicated and addressed
Required Qualifications
- Background in Nursing, Health Administration, Informatics, or a related field preferred
- 1-3 years of experience in a SaaS or healthcare-related environment preferred
- Basic understanding of subscription-based business models and the customer lifecycle
- Experience with customer engagement, adoption strategies, and relationship management
- Proficient in CRM systems, Microsoft Office Suite, and other customer-facing tools
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