Patient Accounts Representative

Job Summary

A company is looking for a Patient Accounts Customer Services Representative I to assist with customer service and collections in a call center environment.

Key Responsibilities

• Answer calls and assist callers with inquiries related to patient accounts and billing
• Process payments, establish payment plans, and maintain patient account information
• Resolve billing issues and coordinate with departments for necessary preauthorizations and referrals

Required Qualifications

• High School Diploma or GED required
• Less than 1 year of work experience, specifically 3 - 6 months required
• Knowledge of HIPAA and privacy standards
• Ability to work in a call center environment
• Familiarity with billing processes and managed care requirements