Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to assist customers with inquiries and problem resolutions.

Key Responsibilities

• Assist customers with pre/post-sale questions and basic installations
• Resolve warranty issues and create Return Merchandise Authorizations as needed
• Engage with customers through phone calls, emails, and web chats to provide support

Required Qualifications

• 2+ years of relevant work experience preferred
• Proficient in Microsoft Office 365 Suite, especially Teams and Outlook
• Ability to handle a fast-paced call center environment
• Solid understanding or ability to learn Cisco Unified Intelligence Center and Calabrio programs
• Demonstrated integrity and professionalism in customer interactions