Bilingual Customer Service Representative

Job Summary

A company is looking for a Remote Bilingual Customer Service Representative.

Key Responsibilities

• Assist inbound inquiries from health plan members regarding transportation services
• Respond quickly and professionally to customer calls while meeting productivity metrics
• Follow HIPAA and compliance protocols to protect members' health information

Required Qualifications

• Minimum of 6 months of inbound Contact Center or transferable healthcare experience
• Ability to sit and wear a headset for 8 hours or more a day
• Moderate experience in Microsoft Teams, Outlook, and Word
• Must be fully bilingual in English and Spanish
• Must have a secure, quiet workspace and comply with attendance expectations