Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Maintain consultative interactions with customers to understand their usage and challenges
• Reduce customer churn by fostering loyalty and trust
• Utilize customer success platforms to monitor adoption and manage renewal agreements

Required Qualifications

• 1-3+ years of customer success management or related experience
• Experience in a procurement or purchasing department running RFx projects is a plus
• Experience with customer analytics platforms preferred
• Experience with Salesforce and/or Gong is a plus
• Associate or Bachelor's degree preferred