Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer retention and satisfaction.

Key Responsibilities

• Maintain ongoing relationships with customers and communicate the company's value proposition
• Educate customers on product usability, new functionalities, and best practices
• Identify new sales opportunities and act as an escalation point for customer feedback

Required Qualifications

• 1 - 2 years of applicable experience
• High School Diploma or equivalent
• Customer-focused with the ability to anticipate customer needs
• Ability to prioritize multiple tasks and deadlines
• Professional level written and oral communication skills