Collections Specialist

Job Summary

A company is looking for an Account Resolution Specialist (Collections).

Key Responsibilities

• Make 125+ outbound calls daily to clients with delinquent accounts
• Handle inbound calls related to billing questions, payment issues, and cancellations
• Negotiate and implement custom repayment plans while maintaining accurate records

Required Qualifications

• 3+ years of experience in collections, account resolution, or a similar phone-based customer service role
• Confident negotiator with a calm, persuasive approach
• Proven ability to overcome objections and de-escalate difficult conversations
• Organized with experience logging activity in CRM or payment systems
• Self-motivated and capable of hitting targets in a fast-paced, remote environment