Technical Client Success Specialist

Job Summary

A company is looking for a Technical Client Success Specialist to manage a portfolio of nonprofit clients, providing expert guidance and high-level technical support.

Key Responsibilities

• Serve as the primary point of contact for assigned clients and internal teams
• Provide proactive education, support, and communication to clients
• Build and maintain strong relationships to drive product adoption and satisfaction

Required Qualifications

• Minimum two years of experience in client success, technical support, or account management, preferably in a SaaS or nonprofit technology environment
• Demonstrated experience managing a portfolio of clients with varying levels of customization and support needs
• Proficiency with Office 365 and experience with ticketing platforms like Zendesk
• Ability to write and understand basic SQL queries
• Self-motivated with the ability to work both independently and collaboratively