Customer Contact Center Representative

Job Summary

A company is looking for a Customer Contact Center Representative.

Key Responsibilities

• Answer inbound calls and provide information about Health Solution Group products
• Record and verify transactions, processing requests or forwarding them as needed
• Contribute to process improvement and follow up with customers to ensure service issues are resolved

Required Qualifications

• College degree with 1+ years of customer service experience, or a high school diploma/GED with 3+ years of customer service experience
• Experience in the financial services industry is a plus but not required
• Proficiency in basic computer functions
• Strong learning agility and adaptability to new information and processes
• Bi-lingual opportunities available