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Patient Experience Specialist

7/18/2025

Remote

Job Summary

A company is looking for a Patient Experience Specialist to join their healthcare billing team.

Key Responsibilities:
  • Provide inbound support to patients regarding medical bills and insurance claims
  • Conduct outbound calls to collect payments and reconcile accounts
  • Perform administrative duties including updating patient information and ensuring compliance with regulations
Required Qualifications:
  • High school diploma or GED
  • 1+ years of experience in a healthcare customer service role or clinical front office
  • Understanding of billing software and electronic medical record systems
  • General knowledge of medical billing and insurance
  • Ability to handle sensitive conversations with empathy and professionalism

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