Job Summary
A company is looking for a Patient Experience Specialist to join their healthcare billing team.
Key Responsibilities:
- Provide inbound support to patients regarding medical bills and insurance claims
- Conduct outbound calls to collect payments and reconcile accounts
- Perform administrative duties including updating patient information and ensuring compliance with regulations
Required Qualifications:
- High school diploma or GED
- 1+ years of experience in a healthcare customer service role or clinical front office
- Understanding of billing software and electronic medical record systems
- General knowledge of medical billing and insurance
- Ability to handle sensitive conversations with empathy and professionalism
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