Call Center Sales Team Leader

Job Summary

A company is looking for a Call Center Sales Team Leader-Kitchens.

Key Responsibilities

• Drive exceptional customer experience by leading high-performance teams in remote channels
• Evaluate performance adherence and identify improvement areas in processes and behaviors
• Create and monitor team action plans to achieve set goals and enhance the work environment

Required Qualifications, Training, and Education

• Experience in leading and coaching teams in a sales or customer service environment
• Proven ability to create a motivating work environment focused on customer satisfaction
• Knowledge of performance metrics and ability to identify areas for improvement
• Experience in hiring, onboarding, and training employees to meet competency standards
• Ability to contribute operational expertise to optimize workforce availability